01
Missed = gone
Homeowners in Tampa do not leave three voicemails when it’s 94°. They tap the next GBP listing. You paid to be found; voicemail gave the job away.
Tampa residential HVAC · after-hours + overflow
Your truck is on a roof. The next no-cool just hit voicemail.
Sara answers as your shop, books the window on your Google Calendar, and texts the homeowner a confirmation. Independent HVAC desks in Tampa leak $300–$1,200 jobs this way every week. We stop that.
Wyoming LLC · Stripe invoicing · 30-day refund on the monthly. Not an ads agency. Not a call center in another country using your name.
27%of HVAC calls never get a human. They call the next company.
$300–$1,200sitting in a missed ring — diagnostic, after-hours, or a changeout lead.
24/7Thunderstorm Sunday at 8:40pm. Sara still picks up.
The leak
You don’t have a lead problem. You have an answering problem.
Owners tell us “we don’t miss calls.” Then July voicemail is eleven no-cools from people who already called someone else. A CSR who is on the other line, a van in Brandon, lunch, and after-hours — that is the product.
02
After-hours is the money
Capacitors die at night. Independents roll those to a full mailbox. The 24/7 nationals take the after-hours fee and the repair.
03
One booked job pays the month
$497 is cheaper than a single recovered no-cool. $2,500 setup is cheaper than a week of August voicemail.
How it works
Forward the calls you already miss. Keep the CSR you already have.
STEP 1
Point overflow at Sara
Unanswered after four rings, plus your after-hours schedule, flash to a Tampa 813/727. Or we give you a number for ads. Your published line can stay.
STEP 2
She books like the shop
Name, callback, ZIP, no-cool vs. maintenance, two windows. She will not invent a $6,400 changeout quote. Techs still sell metal.
STEP 3
Calendar + SMS
Job lands on your Google Calendar. Homeowner gets a text: window, your name, “tech will call on the way.” You glance at the board.
Price
$2,500 setup
then $497/mo (Line) or $797/mo (flash the main Google number).
- 30-day refund on the first monthly if you don’t keep her.
- Setup is earned at go-live · live target 5–7 days.
- 400 answered minutes on Line · 900 on Plus. Overage $0.40/min.
- Stripe invoice. Wyoming LLC. Appointment-scheduling software — not a lead gen retainer.
Included
- Sara trained on your hours, ZIPs, after-hours fee, brands you won’t touch.
- Google Calendar booking + homeowner SMS.
- Recordings. 14-day prompt tuning from real calls.
- English desk. Spanish greet-and-transfer if you ask.
Not included
- Google / Meta / LSA ads.
- Replacing a good 9–5 CSR — we sit behind her.
- Dispatch software, websites, review bots.
- A 24/7 human backup. If Sara fails, we roll to your voicemail.
FAQ
Questions owners actually ask
Will this sound like a robot and make my customers hang up?
That’s why the demo is a phone call, not a PDF. If she sounds wrong, you hang up and we don’t invoice. We pick a calm shop-desk voice, not a cartoon assistant.
I already have someone answering the phone.
Keep them. Sara is for overflow, lunch, and after-hours. No-answer forward. Your person is still the 9–5 desk.
Can she sell a full system replacement?
No. She books the diagnostic or estimate. Your tech sells the changeout in the attic, which is where it actually closes.
Do I have to change the number on Google?
No. Line ($497) uses missed-call and after-hours forward. Line Plus ($797) can sit on the main published number.
What if she books a junk call or the wrong ZIP?
You will get a bad booking now and then. Glance at the calendar. We tune rules (no-go neighborhoods, membership only, after-hours fee) in the first two weeks. No uptime SLA that pays you credits — if the vendor is down, calls roll to voicemail.
Who is behind this? I’m not hiring a mystery call center.
TrueLine Desk is software from a Wyoming LLC, invoiced on Stripe. An operator may work from outside the U.S. The number homeowners dial is a U.S. number. Recordings stay in your folder. Two-page MSA, month-to-month after day 30.